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Finland Tecnotree, the global provider of IT solutions for the telecom industry, has completed the full roll-out of multi-play enabled digital BSS platform for Mauritius Telecom, facilitating the deployment of fixed, IPTV and broadband services for subscribers with superior customer experience.
It allows Mauritius Telecom to offer a completely new, integrated, digital Customer Experience across different lines of business, based on Tecnotree AgilityTM Products – My Life Dashboard (Self-care), Customer Lifecycle Management, Unified Product Catalog, Convergent Billing System, Loyalty & Campaign Management System, and Wholesale Billing System. With this transformation, Tecnotree has now replaced multiple disparate customer management and billing systems deployed from different vendors for different lines of business. It enabled Mauritius Telecom to reduce time to create and launch new multi-play bundle offers as well as reduce the complexity of managing the subscriptions using different IT platforms.
While extending his heartiest congratulations to the full Tecnotree team for a smooth roll-out, Virendra Kumar Bissoonauth, Chief Information Officer of Mauritius Telecom explains “Implementing such a new system is far from simple, taking into consideration the various segments we serve, the diverse offerings and also the complexity of our operations. We now have a 360° view of our customers through which we can serve them better. This new system is the beginning of a completely new service level for the customers and a whole new level of efficiency for us, internally.””
“We are delighted to partner with Mauritius Telecom in their digital transformation journey targeted to provide a world-class customer experience for their subscribers, coupled with agility & superior operational efficiency with the Tecnotree AgilityTM BSS platform,” comments Padma Ravichander, CEO of Tecnotree. “We look forward to continue our partnership with Mauritius Telecom in their digitalization efforts.””
FURTHER INFORMATION: Padma Ravichander, CEO Tel. +97 156 414 1420 www.tecnotree.com
Tecnotree is a global provider of telecom IT solutions for the management of products, customers and revenue. Tecnotree helps Communications Service Providers to transform their business towards a marketplace of digital services. Tecnotree empowers service providers to monetize service bundles, provide personalized user experiences and augment value throughout the customer lifecycle. With around 600 telecom experts, Tecnotree serves around 90 service providers in around 70 countries. Tecnotree is listed on the main list of NASDAQ Helsinki with the trading code TEM1V.