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Finland – February 25, 2020: Tecnotree, a global provider of business support systems for the telecom industry, today announced that MTN, the leading provider of mobile telecommunications services across Africa and the Middle East, has selected Tecnotree as the strategic partner for its Digital Transformation journey.
MTN Ghana is the first country to commence the multi-phased Digital Transformation journey. Under the agreement with MTN Ghana, Tecnotree will deploy its Digital BSS Suite 5 to help accelerate the operator’s business growth as well as increase agility and operational efficiency of their IT systems.
MTN embarks on a journey to lead and deliver to its customers a bold new digital world, by transforming itself from being a traditional Communications Service Provider to a Digital Services Provider.
“This partnership represents another significant milestone in our digital transformation strategy at MTN Group. An integrated digital ecosystem is the cornerstone for delivering operational efficiencies and a more enhanced customer experience. Our digital self-service platforms make our customers lives a whole lot brighter through a more personalised and seamless experience. As we continue our digital transformation journey, we are able to be more agile, efficient and customer centric”
Dirk Karl, Group Executive and Chief Procurement Officer at MTN Group.
The new partnership agreement will help MTN to achieve this by enabling digital experiences across all its business processes and channels along with delivering a consistent, seamless and personalised customer experience.
Apart from the key functionalities to help MTN manage their business goals and improve revenues, the multi-phased strategic transformation project will upgrade the existing Tecnotree systems to the state-of-the-art Tecnotree Digital stack comprising of Digital Customer Lifecycle Manager, Digital MyLife Dashboard, Digital Catalog Manager, Digital Convergent Billing System, Digital Order Manager, Digital Loyalty Manager and Digital Accelerator Platform.
“We are delighted to continue partnering with MTN in their BRIGHT strategy leading to a digitally connected Africa over the next three years that aims to deliver brighter lives with greater coverage and connectivity as well as greater economic growth and employment. Our Tecnotree Digital BSS suite 5 is targeted to providing a world-class customer experience to their subscribers, help growth in their revenue through a digitally inclusive African market and achieve agility and superior operational efficiency. I am glad to see that Tecnotree enhances its partnership with MTN Ghana and facilitates the creation of a “Digital Model Opco” – the first of its kind in the region. Our long standing relationship of over two decades with the MTN Group is built on the basis of our in-depth knowledge of their operations across Africa and the Middle East region, understanding the needs of the customers and markets they serve and above all, a trusted partnership that is not just a desirable but necessary ingredient for delivering MTN’s intent that everyone deserves a digitally connected life.”
Padma Ravichander, CEO of Tecnotree.
FURTHER INFORMATION: Padma Ravichander, CEO Tel. +97 156 414 1420 www.tecnotree.com