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Mauritius Telecom launches my.t Selfcare powered by Tecnotree My Life Dashboard self-service platform for subscribers
Tecnotree, a global provider of telecom IT solutions, today announces that it has successfully completed a project to help Mauritius Telecom to launch their my.t Selfcare web application for subscribers. The my.t Selfcare application is based on the Tecnotree My Life Dashboard product that has powered other operators in the African market as well to extend their care and service management functions to subscribers for 24/7 real-time, on-demand access.
The my.t Selfcare web application was launched for over a million retail subscribers of Mauritius Telecom. The new Selfcare will bring in all the relevant service, offerings & account information at the fingertips of Mauritius Telecom Subscribers along with 24/7 support services. The browser based responsive web application can be accessed from desktop computers, tablets and smartphones. The application creates a personalized dashboard for users and offers different services for both Postpaid and Prepaid subscribers. It allows users to securely browse various offers, bundles and available packages using a intuitive User Interface, complete the purchase journey for selected offers, top-up existing accounts or subscribe to new services, view and pay bills, as well as create and follow support requests for issue resolution.
“With the new my.t Selfcare, we’ve taken a great leap in our digital journey, the application will help our customers by bringing our products and services right at their fingertips. For prepaid users, this is the first time in Mauritius they will have access to their call detail records for service usage. The contribution and dedication of Tecnotree team to help us achieve our goals has been worthy of special praise”, said Virendra Kumar Bissoounauth, Chief Information Officer, Mauritius Telecom. The launch event took place in Port Louis, Mauritius in the presence of Honorable Minister for Technology, Communication and Innovation Yogida Sawmynaden and Sherry Singh, CEO Mauritius Telecom, as well many other dignitaries from Government of Mauritius.
“We are extremely happy to continue partnering with our key customers in their Digital Transformation journey to bring innovative solutions based on Tecnotree’s Digital BSS portfolio. It is our pleasure to work with customers like Mauritius Telecom who can challenge our innovative minds and tirelessly aim to achieve world-class user experience for their subscribers”, said Padma Ravichander, CEO, Tecnotree.
“Going forward, we strive to continuously improve on the user experience and bring in new features in a continuous manner based on our containerized agile deliveries and help Mauritius Telecom to put this self-serve platform at the heart of their subscribers digital life. We believe this will not only help to reduce number of calls to call centers and visits to retail stores, but also help our operator customers to create continuous contextual engagement with subscribers in their digital life”, said Indrajit Chaudhuri, CTO, Tecnotree.
FURTHER INFORMATION Padma Ravichander , CEOtel.+97 15 6414 1420 www.tecnotree.com
Tecnotree is a global provider of telecom IT solutions for the management of products, customers and revenue. Tecnotree helps Communications Service Providers to transform their business towards a marketplace of digital services. Tecnotree empowers service providers to monetize service bundles, provide personalized user experiences and augment value throughout the customer lifecycle. With around 600 telecom experts, Tecnotree serves around 90 service providers in around 70 countries. Tecnotree is listed on the main list of NASDAQ Helsinki with the trading code TEM1V.