Digital Mylife Dashboard

Personalized customer experience for improved customer satisfaction and increased customer lifetime value. The solution offers Quicker Go-to-Market with a
Seamless Digital Selfcare Ecosystem

A digitally connected world enables the rise of new digital technologies. It creates new revenue streams for digital service providers to secure their position in the ecosystem by delivering an exceptional customer experience. Tecnotree Digital My life Dashboard is a versatile platform on which Digital service Providers can offer a multitude of digital products and services to its customers. The platform is built on latest technologies and tools to quickly adapt to different business operations and support selfcare functionality for B2B and B2B2C customers with multi -device capabilities. It allows DSP to create a better customer experience while reducing the cost of customer service.

In the digital era, to have a competitive advantage, it becomes essential to have a user-centric strategy in the self-service application that compete for customers. Customers can use a single application to view, analyse, and purchase various offerings related to healthcare, education, e-commerce, sports, etc., on a single platform. It also empowers the customer to manage account activities and communications with DSP seamlessly.

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FUTURISTIC

Business
BENEFITS

ORGANISED

Improve Customer Experience

  • All comprehensive and easy-to-navigate Customer 360-degree view
  • Built-in Omnichannel Experience
  • Customer Self-Onboarding for increased reach
  • Greater personalisation by AI & Data-driven recommendations

Enhance Revenue Realization

  • Showcase multiple DSP & Partner product/services
  • Simplified customer interactions for cross-selling & up-selling
  • Lower customer service costs & overheads
  • Digital payment support to cater to varied sources of revenue

Enhance Revenue Realization

  • All comprehensive and easy-to-navigate Customer 360-degree view
  • Simplified customer interactions for cross-selling & up-selling
  • Lower customer service costs & overheads
  • Digital payment support to cater to varied sources of revenue

Use
CASES

 

Account & Services
Management

Connectivity
Experiences

Payments -
Telco, Non-Telco

Personalized
Recommendation

Recharges &
Top Ups

Tariff Plan
Change

 

RESULT-DRIVEN

WINNING

 
 

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