Drive superior customer relationships keeping customer at the epicentre of CSP ecosystem with
Digital Customer Lifecycle Manager

In today's dynamic market, connectivity is a commodity and OTT players are creating new turmoil almost every day. Communication service providers (CSPs) face the unique challenge of retaining existing customers, maintaining relevance, and even attracting new customers. This new edge customer management empowers CSP to simultaneously innovate existing systems, processes, and tools while adopting an innovative strategy to build new add-ons to evolve into a future-proof digital service provider (DSP).

Tecnotree's Digital Customer Lifecycle Manager (DCLM) is an easy-to-use platform for building your own personalized customer relationships. The strength of Tecnotree DCLM is its ability to make life easier for its users through human centered design based prebuilt journeys. The streamlined and customizable interface has been redesigned to save time and effort in serving users. Tecnotree DCLM automates key customer onboarding and lifecycle processes. It empowers CSPs to continuously generate, maintain and build immersive yet contextual and personalized customer experiences throughout their evolving lifecycle. It provides a user-centered design with advanced tools to fully support the various roles of users, from customer response teams to back office teams. With Tecnotree DCLM, you can offer optimal customer experience through real-time contextual information, responding instantly to orders and requests, and including personalized products in your offers, thanks to a contextal and real-time 360-degree customer view. With user-centric design thinking principles, the platform has increased efficiency being highly performant even in low bandwidth areas. It is device agnostic, having reduced queues at SC/on call, and reduced AHT for agents.

Tecnotree DCLM is complied to TMF Open APIs applicable for various customer journeys (Onboarding, Service Requests, Care) which makes it easy to plugin into a CSP's existing Application Landscape and realise faster time to market

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FUTURISTIC

Business
BENEFITS

ORGANISED

Omni-channel Experience

  • Smoothly switch channels at any time
  • Consistent data availablity across channels
  • Serve all customer channels ranging from Retail PoS to Service Centre, Self-Care to partners

Built-in Lifecycle Management

  • Extensive request management support
  • Catalog Driven Journeys
  • Extensive request management support
  • Convergence on LoBs

Built-in Lifecycle Management

  • Catalog Driven Journeys
  • Convergence on LoBs
  • Extensive request management support
  • Configurable workflows tailored for optimal results

Analytics and KPIs

  • Insights on customer behaviour and performance of CSRs
  • Recommended offerings
  • Measure & Analyze customer Churn (Churn propensity)

Customer Centric Architecture & Unified Customer Management Platform

  • - Convergent view of all customer information across mutiple touch points
  • Customer data consolidation
  • Support unique customer ID generation

Customer Centric Architecture & Unified Customer Management Platform

  • Support unique customer ID generation
  • Customer data consolidation
  • Convergent view of all customer information across mutiple touch points

Use
CASES

 

Trouble Ticket

Multiplay Customer

Proactive Care

Personalization

Omni Channel

Customer 360 view

Catalog driven Service request management

 

RESULT-DRIVEN

WINNING

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