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Implementing AI | 18/06/2024 at 13:30

A New DNA Track | 18/06/2024 at 12:00

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Transforming Connectivity, Elevating Experience

Fiber To The Xperience

i Join/Customer

Onboarding

Order

Fulfilment

Payments

Order

Submission

Catalog driven
Order Capture

Limitation to enterprise and partner billing/ Hierarchy support

Manual processes with no end-to end tracking of deliveries

CSP Challenges in FTTX

CSPs in the FTTx space grapple with outdated systems and manual processes, leading to inefficiencies and delays that frustrate customers. The lack of integration across billing, provisioning, and lead tracking increases operational costs and limits their ability to provide tailored services. These challenges hinder their ability to compete effectively and scale operations efficiently.

Customer compliant due to delays on installations

Legacy Billing System – tightly coupled Services

Missing personalized invoicing

Incorrect provisioning

Tecnotree BSS/OSS Offerings for FTTX

Tecnotree’s BSS OSS offerings for FTTx provide a comprehensive solution designed to enhance network architecture, operational efficiency, and customer experience for communication service providers. The suite covers essential functions like order management, billing and invoicing, and product catalog management, ensuring seamless service delivery. With advanced features like network inventory management, CRM (Customer Relationship Management), and provisioning, it enables CSPs to effectively manage resources and customer interactions.

6x times
Faster Billing

45%
Time-to-Experience
acceleration

90%
Customer Journey
Digitalization

30%
Time to Revenue
acceleration

90%
Customer Journey
Digitalization

100%
App Availability,
TCO reduction

45%
Time-to-Experience
acceleration

- Self-service based purchase of FTTX product with shopping cart configuration

- End-to-end tracking for end-Customer and internal implementation staff for accurate real time of order

- Lead tracking

- Service order KPI tracking for automated notification for unforeseen delays

Business Outcomes

Meet our Experts

Tecnotree’s BSS empowers CSPs to deliver personalized services like IPTV, smart homes, and AI-driven offers, essential for meeting the demands of modern consumers and supporting vital services. Addressing to challenges like scaling infrastructure, managing customer expectations, and integrating new services into a cohesive offering, Tecnotree approached these challenges by delivering a robust, flexible BSS platform that addressed both operational inefficiencies and the need for personalized service delivery. Watch the video to know more.

Case Studies

Discover how Tecnotree’s solutions enable CSPs to offer personalized, efficient services through our case studies.

stc

Kuwait

Explore how manual processes, lack of visibility, and provisioning errors lead to order fallouts and customer complaints. Our solutions tackle these issues by enhancing lead tracking in underserved areas and boosting overall operational efficiency, ensuring faster resolution of delays, improved network performance, and customer satisfaction.

This case study addresses the challenges of redefining business architecture and building both global and local partnerships within a TMF Open API-driven ecosystem. Key issues include establishing effective business KPIs and metrics, enhancing digital experience and engagement, and fostering a partnership ecosystem for innovation.

Explore how manual processes, lack of visibility, and provisioning errors lead to order fallouts and customer complaints. Our solutions tackle these issues by enhancing lead tracking in underserved areas and boosting overall operational efficiency, ensuring faster resolution of delays and improved customer satisfaction.

Unlock the full potential of your fiber optic network with our advanced FTTx (Fibre to the x) BSS solution. Designed to address the critical challenges of manual processes, customer complaints, incorrect provisioning, and lead tracking, our solution ensures seamless end-to-end service delivery. Enhance customer satisfaction, streamline operations, and drive revenue growth with real-time tracking, automated notifications, and self-service capabilities. Empower your telecom operations with precision, efficiency, and superior service management.

FTTX Services

Higher CAPEX & OPEX

Inability to track leads for un-serviced areas

Tecnotree BSS/OSS Offerings for FTTX

Tecnotree BSS/OSS Offerings

Business Outcomes

Meet our Experts

Case Studies

CSP Challenges in FTTX

FTTX Services

- Self-service based purchase of FTTx products with shopping cart configuration

- End-to-end tracking for end-Customer and internal implementation staff for accurate real time of order

- Lead tracking

- Service order KPI tracking for automated notification for unforeseen delays

Fiber To The Xperience

Transforming Connectivity,

Elevating Experience

Tecnotree BSS/OSS Offerings for FTTX