Customer
Tecnotree Agility™ Customer Lifecycle Management
Tecnotree Agility™ Customer Lifecycle Management is exclusively designed for the telecom market and supports your sales and marketing operations to tackle opportunities in the different phases of the customer lifecycle in a timely manner. With Tecnotree Agility™ Customer Lifecycle Management you can maximise profitability and enhance your customer experience through a more engaging, responsive and personal relationship with your customers.
Tecnotree Agility™ Customer Lifecycle Management enables you to propose tailored, targeted customer deals, and provide increased customer value, possibly in return for customers accepting to be targeted with marketing/advertising messages. This solution supports you in transforming your business by aligning it to the needs of your customers.
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Tecnotree Agility™ Care
Tecnotree Agility™ Care delivers a centralized and unified customer care solution and allows the effective management of all care functionalities from a single unified service desk, providing both your customer service representatives and subscribers with a seamless, integrated usage experience. Additionally, usage analytics on the wealth of accumulated subscriber information allows you to deliver targeted loyalty promotions and automated, personalized marketing offers. Tecnotree Agility™ Care provides a complete 360◦ view of your customer, including all active network services and applications, and is proven to enhance customer service levels, decrease customer service representatives training costs and reduce the average time required to serve each subscriber by as much as 50%. Tecnotree Agility™ Care has everything that you require to reduce costs, enhance service levels, offer distinct service differentiation, increase brand loyalty, retain your subscribers and ensure you generate more value from your subscriber base.
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Tecnotree Agility™ Unified Product Catalogue
Tecnotree Agility™ Unified Product Catalogue provides a comprehensive solution for managing all products and services, from multiple lines of business originating from disparate and fragmented product catalogues. Product design is based on the TM Forum Shared Information Data model (SID), and developed with three major layers: Definition, Application and Configuration. The consolidated repository provides a single view of all product information, such as price, place, distribution channel and product specifications, for both own and third party products and services. Tecnotree Agility™ Unified Product Catalogue allows you to rapidly respond to your changing customer needs and those of the market by supporting rapid creation and deployment of new service offerings and bundles, ahead of your competition. Reduce complexity and improve your competitive position with Tecnotree Agility™ Unified Product Catalogue by being first to market with a product mix that is always fresh.
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