A happier customer means better business.
With the 360° customer view, integrated analytics and holistic interaction history you will deliver improved operational efficiency and the ability to execute powerful customer interaction strategies.
This, in turn, enables you to provide your customers an enhanced customer experience and improve customer value.
Efficiently execute your customer service interactions. Customer Lifecycle Management provides quick and flexible customer onboarding, a unified 360 degree view to all customer information, and a complete set of request management capabilities across different channels.
Actionable Analytics monitors the quality of experience, as well as your customers' usage behaviour and recommends best fit offers.
Customer Lifecycle Management supports handling of dealer, reseller and point-of-sale operations, including complex dealer hierarchies.
In addition, CLM Partner Management comes with Incentives and Commissions Management capabilities to boost your sales channel performance. This is how you can put a smile also on your partner's face!