June 18, 2012 at 8.30 am (EEST)
Espoo, Finland – Telecoms IT solutions provider Tecnotree today announced that it will supply an Interactive Voice Response (IVR) solution to Finnish operator, DNA. Enabling DNA to consolidate all of its customer care IVR services onto one single platform, the solution utilises the Tecnotree AgilityTM Telecom and Media Server. The platform contains a Specialised Resource Function (SRF) to provide caller interaction, such as to play announcements and collect DTMF tones, in connection with the operator’s Intelligent Network (IN) services.
DNA’s customer care strategy called for a highly flexible and versatile, yet cost-efficient platform on which all IVR and SRF services could be consolidated. As a result, DNA will benefit from significant operational cost savings in the coming years. Additionally, Tecnotree is developing new IVR service applications with DNA.
“DNA was seeking three business benefits with this decision: to simplify IVR based customer care operations, improve the user experience, and to streamline the costs related to providing a wide range of IVR services,” says Mr Mikko Nurmi, Director of Service Production from DNA. “We selected Tecnotree not only because of the technology they can deliver, but also because they are our trusted partner who have continuously delivered as promised and who can cater for a range of DNA needs in the future,” adds Mr Nurmi.
Kai Honetschläger, Tecnotree Vice President, Europe, says: “We are honoured by the continued trust that DNA is putting on us and look forward to innovating new solutions for the Communications Service Provider market in collaboration with an agile operator like DNA.”
Notes to editors
Further information about voice services consolidation is available for download at www.tecnotree.com/whitepapers
Andrew Broad at Liberty Communications
tel. +44 (0) 207 751 4444, firstname.lastname@example.org
Tecnotree is a global provider of a broad range of telecom IT solutions focused on charging, billing, customer care, messaging and content services. Tecnotree empowers communication service providers to create and monetize a broad marketplace of digital services, and augment value across the customer lifecycle. Acknowledged for agility and commitment, Tecnotree has more than 900 employees serving over 100 operators globally. Tecnotree is listed on the main list of NASDAQ OMX Helsinki Ltd. with the trading code TEM1V. For more information on Tecnotree visit www.tecnotree.com
DNA Ltd is a Finnish telecommunications company providing high-quality, state-of-the-art voice, data and TV services to private customers and corporations. In 2011, DNA recorded a turnover of EUR 728 million and an operating profit of EUR 51 million. DNA has more than three million mobile and fixed-line network customers. For more information, please visit www.dna.fi.