Boost Customer Lifetime Value

At Tecnotree we know that the cost of acquiring new customers typically outweighs the cost of holding on to existing customers. With mobile and broadband penetration rates hitting high double-digit numbers in most markets around the world, the spotlight is moving on to generating more value from the existing customer base. We provide solutions accumulating a wealth of information on customers, analyzing this data and turning the insight into loyalty enhancing activities. Our solutions also allow operators to provide central and unified customer care independent of network domain, service type, or customer segment, all care functions can be effectively and quickly managed from a unified service desk and offer a 360◦ of every subscriber.

Personalizing and Streamlining Customer Care

Our solutions allow operators to provide central and unified customer care. Independent of network domain, service type, or customer segment, all care functions can be effectively and quickly managed from a unified service desk. Our solutions provide a 360◦ view of your subscribers.
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Cross-Selling, Retaining and Rewarding Loyalty

We provide solutions that utilize the accumulated wealth of information on your customers, analyze this data and turn this insight into loyalty enhancing activities, such as triggering personalized marketing offers, opening the door to increased cross-selling and up-selling opportunities.
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Adapting Services to Emerging Markets

Fast growing mobile phone penetration is causing a revolutionary change to the way of life for consumers and retailers in emerging markets. This represents a unique opportunity for mobile operators to increase their revenue by offering a wide variety of solutions to reach their subscribers. Our solutions ensure that popular smartphone services, such as, news, weather, market forecasts or chat rooms are also available to legacy phone users through voice and SMS based options.
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Driving the Value of Voice Services

Effortless communication is the key to successful service adoption both among private and business users. Our solutions ensure 100% call completion utilizing a combination of call-handling options and notification services and ensure that every call – even those that go unanswered - generate revenue. Our account balance management functions provide a complete range of top-up solutions to also enhance the service experience of your prepaid subscribers.
Download Solution Datasheet (PDF, 4.03MB)

Increase value across the customer lifecycle