Lifecycle Management

Tecnotree Agility™ Customer Lifecycle Management

Improve your customer satisfaction and business profitability.

Customer Lifecycle Management is a robust solution with a 360° customer view, integrated analytics and holistic interaction history. It will deliver you improved operational efficiency and the ability to execute powerful customer interaction strategies.

Customer service.

Efficiently execute your customer service interactions. Customer Lifecycle Management provides quick and flexible customer onboarding, a unified 360D view to all customer information, and a complete set of request management capabilities across different channels.

Self care.

With CLM self care, your customers are able to view and manage their own customer data and services. This improves customer experience and gives better visibility. Also, self care helps reduce OPEX and CAPEX due to lower staffing and infrastructure requirements. More about self care

Partner management.

Customer Lifecycle Management supports handling of dealer, reseller and point-of-sale operations, including complex dealer and sub-dealer hierarchies. In addition, CLM Partner Management comes with Incentives and Commissions Management capabilities to boost your sales channel performance.

Enhanced customer experience.

With Customer Lifecycle Management you can use actionable insight to deliver enhanced customer experience and to improve customer value.

Built-in data management capabilities.

Customer Lifecycle Management offers you master data management capabilities, which give a unified view of every customer through an intuitive user interface.

Lower total cost of ownership.

Because Customer Lifecycle Management is a telecom-specific solution, it requires less customisation and it's quicker to implement. This results in lower total cost for you.

Choose the Tecnotree solution.

Customer Lifecycle Management is part of the Tecnotree Agility™ Suite, which offers a full complement of products and solutions that meet the needs of leading communications service providers. With Tecnotree you have a number of flexible choices; you can deploy in-house complete integrated systems or standalone products in phases. In addition, Tecnotree can offer both a SaaS and Managed Services approach.

Contact us

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