The Tecnotree IVR Application Server is a modular addition to the NGM platform that facilitates responsive application development. Using the IVR AS, any service may be created and connected to any network, considerably reducing capital and operational costs.
Simpler Application Development
Developers need not learn proprietary technologies or lock intellctual property into a specific format when developing IVR services. For example, the same database and business logic that is used for an internet website may be utilised for IVR voice and video applications.
The ease of IVR open service creation means that operators are free to rapidly create services from the ground up, or incorporate existing services or websites.
Video Support
Robust video support means that services may be created that serve both video and voice users simultaneously. Operators are able to create services excusively for video audiences, or create voice applications containing an added dimension of usability for video users.
Enter New Markets
Due to extremely low service creation capital expenditures, operators are free to develop more services for niche audiences - for example, targeting particular neighborhoods or in relation to specific marketing campaigns.
Using Tecnotree’s IVR AS, operators are able to provide keystone services subscribers need, while developing and deploying new services subscribers desire.
IVR Service Hosting
Operators no longer need to lease pipes to legacy IVRs operated by system integrators for enterprise usage. Instead, operators are able to lease dedicated service numbers and test spaces to third parties to use for their own application development within VoiceXML.
Key benefits
- True openness in integration and authoring due to extensive VoiceXML utilisation
- Service development and deployment at a speed comparable to website publishing
- IVR services can be developed for any kind of application, from basic network announcements to the newest video applications
- Easy to configure data connectors means application developers can tap into any existing databases when creating new IVR services
- Transition of IVR services from proprietary to open standard platforms means significant reductions in operating and capital expenditures