Concierge
Customer care portal / Customer self-care / Dealer Portal Concierge is an innovative, integrated sales and service framework, which allows operators to consolidate information dispersed in ‘stand alone’ systems into one single user-interface. Concierge is proven to have helped significantly reduce operational costs, it is also proven to facilitate customer acquisition and customer management functions while improving the nature and quality of your customer interactions.
Loyalty Management
The Loyalty management product from Tecnotree is designed to help you find new ways to acquire new customers, retain existing ones, stimulate usage and differentiate yourself from the competition. This is achieved by rewarding customers on parameters such as life cycle status, payment timeliness, recharge amount, spending amount, etc. Accumulated points can subsequently be redeemed in ways that offer your marketing department a wealth of opportunities to ensure that your customers remain loyal and contribute to growing your bottom line.
Provisioning
Our Provisioning system is a highly flexible and configurable application which is used to interface a wide range of customer and network facing BSS and OSS systems. It allows operators to effectively support their business processes by sending the relevant commands to create/ activate, suspend, delete/de-activate subscribers and /or related services, as well as track and monitor the status of the various work orders.
Contact us today for more information on this product and take advantage of having a solution that easily adapts to your rapidly evolving needs while positioning you well to reap the benefits of new revenue opportunities as they emerge.