JOB DESCRIPTION
• Support Engineers- 24*7.
• He should be able to manage the Lifetree Applications.
• He should be able to communicate well with the customer
• He should be able to commit for 24*7 working environment and a need to come in shifts as per the duty roster.
• He should be able to meet all Ops & Service Level Agreements between the customer & Lifetree.
• Have prior exp in telecom .operations / support
• It would be good if the person has worked on client assignments being on-site
RESPONSIBILITIES, JOB ACTIVITIES, DESIRED OUTCOMES
Following will be KRA’s for this position
• Problems/Issues/Defects Recording and Dissemination
• High Level Diagnostics of Problems/Issues/Defects
• Setting Severity Levels to Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution.
• User ID Management
• Problems/Issues/Defects Analysis
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Monitoring
• Provide necessary Apps log to L3/L4/SME & all required support to diagnose a reported problem
• Willing to travel
SKILLS WHICH WILL GIVE AN ADVANTAGE
Experience of design in any of the following:
• Oracle 9i,10G
• Good in PL/SQL
• Basic Shell Scripting knowledge in Unix
• Basic Knowledge on Perl
• Unix (Solaris, HP-Ux,Aix)
• Strong Telecom Domain Knowledge
• Strong Team Player
• Good Analytical Skills
YEARS EXPERIENCE REQUIRED
At least 2-4 years practical experience is required.
Please send your application and CV to Sunil Chandran:
sunil.chandran@tecnotree.com